Shipping policy

Awaii Cosplay Shipping Policy

Last Updated: [Insert Date]

We source and ship our products globally directly from our international fulfilment centres. We are committed to getting your order to you safely, transparently, and as quickly as possible.

1. Processing Times

  • All orders are processed and dispatched within 1 to 3 days (Including non-business days -> i dont have a life D: )

  • Once your order has been handed over to the international shipping carrier, you will automatically receive an email with your tracking information.

2. Standard Shipping Times

  • Global Estimated Delivery: 7 to 14 business days (up to 2 weeks).

  • Customs Clearance: Because items are exported internationally, delivery times may vary slightly depending on customs inspection and local postal distribution in your destination country.

3. Customs, Duties & Taxes

  • Packages ship internationally from our overseas fulfilment facilities under standard international transit rules.

  • Duties & Import Taxes: Depending on your country's import thresholds, your package may be subject to local VAT, duties, or customs clearance fees upon arrival. These charges are determined by local authorities and are the responsibility of the customer.

4. Tracking Your Order

Every order includes end-to-end tracking. Once your order ships, you will receive a shipping confirmation email containing a tracking link.

  • Please allow 24–48 hours for tracking details to update after receiving your dispatch notification.

  • If your tracking status has not updated after 10 business days, please reach out to customer support at tora.systems@proton.me. You may be eligible for a partial refund or a customer voucher as an apology 

5. Damaged or Missing Items Upon Arrival

We take great care in packaging items securely for long-distance international transit. However, handling during international transport is outside our direct control.

💡 Recommendation for Peace of Mind: > For complete peace of mind, we strongly recommend that customers record a quick, unedited video of themselves opening the parcel box/package upon delivery.

If your item arrives damaged, broken, or with missing components, having a quick video recording of the unboxing makes it vastly easier for our support team to verify the carrier damage immediately and issue a free replacement or full refund without delay.

  • Reporting Period: If your package or item arrives damaged, please email tora.systems@proton.me within 14 days of delivery with your order number and any photo/video proof.

6. Address Accuracy & Undeliverable Packages

Please ensure your shipping address is correct at checkout. We are not responsible for packages delivered to incorrect addresses provided by the buyer, or for failed deliveries due to incorrect recipient information.