Terms of service
1. Fraud Prevention & Order Verification
1.1 Security Screening: To protect our customers and business against unauthorized transactions, all orders are subject to automated and manual fraud screening prior to processing.
1.2 Payment Authorization: By submitting an order, you warrant that you are the authorized holder of the payment method used. The use of fraudulent, stolen, or unauthorized credit cards, debit cards, or payment accounts is strictly prohibited and constitutes illegal conduct.
1.3 Identity Verification & Order Cancellation: We reserve the right to request proof of identity, billing address verification, or additional payment authorization before fulfilling any order. If an order is flagged as high-risk or potentially fraudulent by our payment processing systems, or if requested verification is not provided within 48 hours, we reserve the right to cancel the order immediately and issue a refund to the original payment source.
2. Delivery Verification & Anti-Fraud Policy
2.1 Delivery Confirmation: Orders are deemed legally delivered once the designated postal or courier service provides proof of delivery to the shipping address provided at checkout (including, but not limited to, GPS location tracking, carrier timestamp, signature, or delivery photo confirmation).
2.2 False "Item Not Received" Claims: Submitting a claim that an order was not delivered when official carrier tracking confirms successful delivery ("Friendly Fraud") constitutes a breach of these Terms of Service. In the event of a delivery dispute, carrier tracking data shall serve as conclusive proof of fulfillment.
2.3 Stolen Packages (Porch Piracy): Once a package is marked as "Delivered" by the courier, risk of loss transfers to the customer. We are not responsible for packages stolen or misplaced after confirmed delivery. We strongly advise customers to ensure a secure delivery location.
3. Unauthorized Chargebacks & Legal Remedies
3.1 Chargeback Abuse: Initiating a payment dispute or chargeback with your bank or credit card provider without first contacting customer support, or submitting a fraudulent dispute for goods that have been successfully delivered, is a violation of these Terms.
3.2 Investigation & Evidence Submission: In the event of an improper or fraudulent chargeback, Awaii Cosplay will submit all relevant evidence to the payment processor, issuing bank, and relevant fraud prevention networks, including:
Carrier tracking numbers and official proof of delivery.
Order IP addresses, timestamp logs, and email correspondence.
Account history and signed verification details.
3.3 Collections & Reporting: We reserve the right to report fraudulent chargebacks, stolen card usage, or illegal payment activities to local law enforcement, international fraud databases, and credit reporting agencies. Fraudulent accounts will be permanently banned from future purchases across all associated platforms.